00981nam a2200301 a 4500 BD-DhGUBL 20261028135533.0 191112s2006 njua b 001 0 eng d 0071244964 0072961945 0071244964 0070530424 DLC DLC BD-DhGUBL BD-DhGUBL 22 658.8 Z371s Zeithaml, Valarie A. Services Marketing : Integrating Customer Focus Across the Firm / Valarie A. Zeithaml, Mary Jo Bitner, and Dwayne D. Gremler. 4th ed. New York : McGraw-Hill, c2006. xxii, 708 p. : ill., photos ; 25 cm. Includes bibliographical reference and index. Marketing Service industries. Customer services. Bitner, Mary Jo. joint author Gremler, Dwayne D. joint author ddc BK 115 115 0 0 ddc 0 1 Business Studies GUBL GUBL REF 2012-11-11 4 9 658.8 Z371s 3010007790 2014-05-31 00:00:00 2014-05-24 1 2012-11-11 BK 0 0 ddc 0 0 Business Studies GUBL GUBL GEN 2013-01-16 13 32 658.8 Z371s 3010007791 2018-12-24 00:00:00 2018-12-19 2 2013-01-16 BK 0 0 ddc 0 0 Business Studies GUBL GUBL GEN 2013-03-11 12 35 658.8 Z371s 3010007333 2016-06-28 00:00:00 2016-02-12 3 2013-03-11 BK 0 0 ddc 0 0 Business Studies GUBL GUBL GEN 2013-03-14 13 43 658.8 Z371s 3010007331 2020-01-11 00:00:00 2019-11-11 4 2013-03-14 BK 0 0 ddc 0 0 Business Studies GUBL GUBL GEN 2013-03-25 13 47 658.8 Z371s 3010007793 2016-05-02 00:00:00 2016-04-12 5 2013-03-25 BK 0 0 ddc 1 0 Business Studies GUBL GUBL GEN 2013-04-26 8 31 658.8 Z371s 3010007792 2015-11-03 00:00:00 2015-11-03 6 2013-04-26 BK Damaged 0 0 ddc 1 0 Business Studies GUBL GUBL GEN 2013-04-26 6 29 658.8 Z371s 3010007335 2015-12-15 00:00:00 2015-11-24 7 2013-04-26 BK 0 0 ddc 0 0 Business Studies GUBL GUBL GEN 2014-05-10 Purchased 7 26 658.8 Z371s 3010007334 2018-12-24 00:00:00 2018-11-15 8 2014-05-10 BK 0 0 ddc 0 0 Business Studies GUBL GUBL GEN 2016-07-23 658.8 Z371s 3010007794 2016-07-23 00:00:00 9 2016-07-23 BK Withdrawn