00891nam a2200289 a 4500 749 BD-DhGUBL 20251214100136.0 m u cr cn- 180322s2000 ilua s 001 0 eng d 0071371400 (OCoLC)45730065 (OCoLC)ocm45730065 (N$T)ocm45730065 (NNC)4246349 N$T BD-DhGUBL OCL OCLCQ BD-DhGUBL 23 658.812 T3711c Thompson, Harvey The Customer-centered Enterprise : How IBM and other World-class Companies Achieve Extraordinary Results by Putting Customers First / Harvey Thompson. New York : McGraw-Hill, c 2000. xv, 247 p. : ill. ; 24 cm. Includes index. Customer services Customer relations ddc BK 2479 2479 0 0 ddc 0 1 Business Studies GUBL GUBL REF 2016-06-04 0 658.812 T3711c 3010000749 2016-06-04 00:00:00 1 2016-06-04 BK