TY  - BOOK
AU  - Thompson,Harvey
TI  - The Customer-centered Enterprise: How IBM and other World-class Companies Achieve Extraordinary Results by Putting Customers First 
SN  - 0071371400
U1  - 658.812 23
PY  - 2000///
CY  - New York
PB  - McGraw-Hill
KW  - Customer services
KW  - Customer relations
N1  - Includes index
ER  -