TY  - BOOK
AU  - Burkan,Wayne C.
TI  - Wide-Angle Vision: Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees 
SN  - 0471134163
U1  - 658.8 23
PY  - 1996///
CY  - New York
PB  - John Wiley & Sons
KW  - Consumer satisfaction
KW  - Employee selection
N1  - Includes bibliographical references (p 262-267) and index
ER  -