TY  - BOOK
AU  - Heyman,Richard
TI  - Why Didn't You Say that in the First Place?: How to be Understood at Work 
SN  - 1555426530
U1  - 650.13 23
PY  - 1994///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Communication organizations
KW  - Personnel management
KW  - Communication
N1  - Includes bibliographical references (p. 175-176) and index
ER  -