@book{5175,
	author = {Bauer, Eric and Adams, Randee},
	title = {Service Quality of Cloud‐Based Applications /},
	publisher = {John Wiley & Sons,},
	year = {c 2014.},
	address = {Hoboken, New Jersey :},
	url = {https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/9781118763407?download=true}
}