@book{5334,
	author = {Saad, Ines and Saad, Ines},
	title = {Information systems for knowledge management /},
	publisher = {ISTE,},
	year = {c 2014.},
	address = {London :},
	url = {https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/9781118920664?download=true}
}