@book{5738,
	author = {Winkelen, Christine van. and McKenzie, Jane.},
	title = {Knowledge works :},
	publisher = {Wiley,},
	year = {c2011.},
	address = {Chichester, U.K. :},
	url = {https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/9781119977803?download=true }
}