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_223 _a658.812 _bT3711c |
| 100 | 1 | _aThompson, Harvey | |
| 245 | 1 | 4 |
_aThe Customer-centered Enterprise : _bHow IBM and other World-class Companies Achieve Extraordinary Results by Putting Customers First / _cHarvey Thompson. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc 2000. |
||
| 300 |
_axv, 247 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
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