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003			BD-DhGUBL
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008			190626s2003 ii jua 000 engnd
040			_aBD-DhGUBL _cBD-DhGUBL _dBD-DhGUBL
082	0	0	_223 _a658.4013 _bT6401
245	0	0	_aTotal Quality Management / _cDale H. Besterfield...[et al.].
250			_a3rd ed.
260			_aUpper Saddle River, N.J. : _bPrentice Hall, _c2003.
300			_axi, 640 p. : _bill. ; _c21 cm.
504			_aIncludes bibliographical references (p. 631-633) and index.
650		0	_aTotal quality management
700	1		_aBesterfield, Dale H.
942	0	0	_2ddc _cBK
999			_c587 _d587