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Customer-Driven Strategy : Winning Through Operational Excellence /

Wallace, Thomas F.

Customer-Driven Strategy : Winning Through Operational Excellence / Thomas F. Wallace. - Essex Junction : Oliver Wight Publications, c 1992. - xvi, 283 p. : ill. ; 24 cm.

Includes bibliographical references (p. 267-272) and index.

ISBN: 0939246260

Subjects--Topical Terms:
Strategic planning
Customer services
Production planning

Dewey Class. No.: 658.812 / W1551c

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