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Wide-Angle Vision : Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees /
Burkan, Wayne C.
Wide-Angle Vision : Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees / Wayne C. Burkan. - New York : John Wiley & Sons, c 1996. - xi, 275 p. : ill. ; 24 cm.
Includes bibliographical references (p 262-267) and index.
0471134163
Consumer satisfaction
Employee selection
658.8 / B9171w
Wide-Angle Vision : Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees / Wayne C. Burkan. - New York : John Wiley & Sons, c 1996. - xi, 275 p. : ill. ; 24 cm.
Includes bibliographical references (p 262-267) and index.
0471134163
Consumer satisfaction
Employee selection
658.8 / B9171w