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The Customer-centered Enterprise : How IBM and other World-class Companies Achieve Extraordinary Results by Putting Customers First /
Thompson, Harvey
The Customer-centered Enterprise : How IBM and other World-class Companies Achieve Extraordinary Results by Putting Customers First / Harvey Thompson. - New York : McGraw-Hill, c 2000. - xv, 247 p. : ill. ; 24 cm.
Includes index.
0071371400
Customer services
Customer relations
658.812 / T3711c
The Customer-centered Enterprise : How IBM and other World-class Companies Achieve Extraordinary Results by Putting Customers First / Harvey Thompson. - New York : McGraw-Hill, c 2000. - xv, 247 p. : ill. ; 24 cm.
Includes index.
0071371400
Customer services
Customer relations
658.812 / T3711c