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Services Marketing : (Record no. 115)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00981nam a2200301 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BD-DhGUBL |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20261028135533.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191112s2006 njua b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071244964 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0072961945 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071244964 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0070530424 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | BD-DhGUBL |
| Transcribing agency | BD-DhGUBL |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 22 |
| Classification number | 658.8 |
| Item number | Z371s |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A. |
| 245 10 - TITLE STATEMENT | |
| Title | Services Marketing : |
| Remainder of title | Integrating Customer Focus Across the Firm / |
| Statement of responsibility, etc | Valarie A. Zeithaml, Mary Jo Bitner, and Dwayne D. Gremler. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York : |
| Name of publisher, distributor, etc | McGraw-Hill, |
| Date of publication, distribution, etc | c2006. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxii, 708 p. : |
| Other physical details | ill., photos ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical reference and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing |
| General subdivision | Service industries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bitner, Mary Jo. |
| Relator term | joint author |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gremler, Dwayne D. |
| Relator term | joint author |
| 942 00 - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Copy number | Price effective from | Koha item type | Public note | Source of acquisition |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Laon | Business Studies | Green University Library | Green University Library | Reference | 11/11/2012 | 4 | 9 | 658.8 Z371s | 3010007790 | 31/05/2014 | 24/05/2014 | 1 | 11/11/2012 | Book | |||||
| Dewey Decimal Classification | Business Studies | Green University Library | Green University Library | General Stacks | 16/01/2013 | 13 | 32 | 658.8 Z371s | 3010007791 | 24/12/2018 | 19/12/2018 | 2 | 16/01/2013 | Book | ||||||
| Dewey Decimal Classification | Business Studies | Green University Library | Green University Library | General Stacks | 11/03/2013 | 12 | 35 | 658.8 Z371s | 3010007333 | 28/06/2016 | 12/02/2016 | 3 | 11/03/2013 | Book | ||||||
| Dewey Decimal Classification | Business Studies | Green University Library | Green University Library | General Stacks | 14/03/2013 | 13 | 43 | 658.8 Z371s | 3010007331 | 11/01/2020 | 11/11/2019 | 4 | 14/03/2013 | Book | ||||||
| Dewey Decimal Classification | Business Studies | Green University Library | Green University Library | General Stacks | 25/03/2013 | 13 | 47 | 658.8 Z371s | 3010007793 | 02/05/2016 | 12/04/2016 | 5 | 25/03/2013 | Book | ||||||
| Dewey Decimal Classification | Damaged | Business Studies | Green University Library | Green University Library | General Stacks | 26/04/2013 | 8 | 31 | 658.8 Z371s | 3010007792 | 03/11/2015 | 03/11/2015 | 6 | 26/04/2013 | Book | Damaged | ||||
| Dewey Decimal Classification | Damaged | Business Studies | Green University Library | Green University Library | General Stacks | 26/04/2013 | 6 | 29 | 658.8 Z371s | 3010007335 | 15/12/2015 | 24/11/2015 | 7 | 26/04/2013 | Book | |||||
| Dewey Decimal Classification | Business Studies | Green University Library | Green University Library | General Stacks | 10/05/2014 | 7 | 26 | 658.8 Z371s | 3010007334 | 24/12/2018 | 15/11/2018 | 8 | 10/05/2014 | Book | Purchased | |||||
| Dewey Decimal Classification | Business Studies | Green University Library | Green University Library | General Stacks | 23/07/2016 | 658.8 Z371s | 3010007794 | 23/07/2016 | 9 | 23/07/2016 | Book | Withdrawn |